Privacy Policy

Introduction

Neryn ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI sales agent service for Shopify stores.

Information We Collect

Account Information

• • Email address and name when you create an account
• • Password (encrypted and never stored in plain text)
• • Shopify store information when you connect your store

Store Data

• • Product catalog and inventory information
• • Store settings and configuration
• • Order data for revenue attribution

Chat Data

• • Customer conversations with the AI agent
• • Chat analytics and performance metrics
• • Product recommendations and interactions

Technical Information

• • IP addresses and device information
• • Browser type and version
• • Usage patterns and feature interactions

How We Use Your Information

• • Service Delivery: Provide AI chat functionality for your Shopify store
• • Analytics: Generate insights on chat performance and revenue attribution
• • Improvements: Enhance AI responses and product recommendations
• • Support: Provide customer support and troubleshooting
• • Security: Protect against fraud, abuse, and security threats
• • Legal Compliance: Meet legal obligations and enforce our terms

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these circumstances:

• • Service Providers: Trusted third parties who assist our operations (OpenAI for AI processing, hosting providers)
• • Legal Requirements: When required by law or to protect rights and safety
• • Business Transfer: In case of merger, acquisition, or sale of assets
• • Consent: With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your information:

• • Encryption in transit and at rest
• • Regular security assessments and updates
• • Access controls and authentication
• • Secure hosting with reputable cloud providers

Your Rights

Depending on your location, you may have these rights:

• • Access: Request access to your personal information
• • Correction: Request correction of inaccurate information
• • Deletion: Request deletion of your personal information
• • Portability: Request export of your data in a portable format
• • Objection: Object to certain processing activities

To exercise these rights, please contact us at support@neryn.pro

Data Retention

We retain your information only as long as necessary to provide our services and meet legal obligations. Chat data is typically retained for 2 years for analytics purposes. Account information is retained until you close your account, after which it is deleted within 90 days.

International Transfers

Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the new policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: